At Hatch & Cloak®, your satisfaction is of utmost importance to us. If you are not happy with your Hatch & Cloak® purchase, we will gladly refund, exchange, or replace it except for any sale items or final sales which are non-returnable/non-refundable.  All items listed as hand-made are final sale and are non-returnable.  Hatch & Cloak must be notified by the purchaser of the product who signed the original purchase order. Hatch & Cloak must be notified within 3 business days excluding weekends after receiving your purchase. It is the purchaser’s responsibility to notify Hatch & Cloak immediately after receiving your order.  All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange, and gift items may be exchanged only. If an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply. Shipping and handling charges are not refundable and return postage is your responsibility.

If you have any questions regarding our Return & Exchange Policy, or whether your purchase fits the requirements, please email us at customerservice@hatchandcloak.com. Please allow 5 business days for a response.  Hatch & Cloak will not accept any returns unless authorized by Hatch & Cloak.

How do I return or exchange an item(s) that I purchased from Hatch & Cloak:

To process a return or exchange, please contact customerservice@hatchandcloak.com.

If Hatch & Cloak agrees to the Return or Exchange:

Pack and seal your box securely, and ship via a traceable carrier such USPS, UPS or FedEx. Please remember that return postage is your responsibility, therefore packages must be returned prepaid. Please note that Hatch & Cloak® is not liable for any lost, stolen, or damaged packages.

How will I know when you have received my return/exchange?

 Hatch & Cloak will return a call within 7 business days of receiving the package.  We will refund the cost or gladly exchange the item(s) and any applicable sales tax (sorry, no shipping costs will be refunded unless we sent the wrong item or the item was defective.) All refunds will be credited back to the credit or debit card that was used for the initial transaction (unless otherwise specified on the Return & Exchange Form) within 14 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution. If an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.


Holiday Returns Policy: Hatch & Cloak will not return holiday items.  Hatch & Cloak may exchange the item(s) under Hatch & Cloak discretion.